FAQ — Backgammon House

1. Is it real wood or leather, or a synthetic version?
Every product page states the exact material. If it's faux leather, it's clearly labelled as such.

2. Will the set survive regular travel?
Yes. Our Essentials range is built for travel: rollable or folding cases, with magnetic checkers where stability matters most.

3. Can I use it outdoors, like at the beach or a park?
Yes, though a flat, firm surface works best to keep the pieces steady outdoors.

4. What if it's not the right gift?
You have 30 days to return it, free of charge, no complicated conditions.

5. How do I know which set to choose for a gift?
Essentials suits travel and everyday use. Signature is our most popular choice for gifting. Prestige suits serious players and collectors.

6. Is it suitable for a complete beginner?
Yes, our Essentials sets are ideal for learning, with simple rules and steady, easy-to-handle pieces.

7. Does the price really justify the quality?
Every set is chosen for genuine materials and real craftsmanship, built to last for years of regular play, not a single evening.

8. How long does UK delivery take?
Dispatched within 4 to 6 business days, free across the UK.

9. What if my item arrives faulty or damaged?
Contact us straight away and we'll arrange a replacement or full refund at no cost to you.

10. How can I contact you if I have a question?
Email contact@backgammonhouse.co.uk,  Monday to Friday, 9am to 6pm.